Refund & Cancellation Policy

Last updated: 03 September 2026

This policy applies to payments made through gpapune.org for GPA membership fees, CME sessions, conferences (including Mega GPCON) and other events organised by the General Practitioners Association, Pune ("GPA").

1. Membership Fees

• Membership fees are collected annually to support GPA's programs, CME sessions and community initiatives.
• Once a membership application is approved and the fee is processed, the fee is generally non-refundable, as administrative and member-service costs are incurred immediately upon activation.
• If a payment was made in error (e.g., duplicate payment, incorrect amount charged due to a technical fault), please contact us within 7 days of the transaction for review.

2. Event & CME Registrations

• Cancellations made at least 7 days before the scheduled event date are eligible for a full refund, less any payment gateway charges actually incurred.
• Cancellations made between 3–7 days before the event may be eligible for a 50% refund, at GPA's discretion.
• Cancellations made less than 3 days before the event, or no-shows, are not eligible for a refund.
• If GPA cancels, postpones or reschedules an event, registered participants will be offered a full refund or the option to carry their registration forward to the rescheduled date.

3. Failed or Duplicate Transactions

If an amount is debited from your account but the transaction is shown as failed, or if you are charged more than once for the same registration due to a technical error, the excess amount will be refunded automatically by our payment gateway partner (Razorpay) within 5–7 working days. If you do not see the refund within this period, please contact us with your transaction reference/payment ID.

4. How to Request a Refund

To request a refund or report a payment issue, please write to us with your name, transaction ID/payment reference, date of payment and reason for the request:

• Email: gpapune@gmail.com
• Phone: 020-29950535

5. Refund Processing Time

Approved refunds are processed to the original payment method within 7–10 working days. The exact time for the amount to reflect in your account depends on your bank or card issuer.

6. Changes to This Policy

GPA may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

7. Contact Us

General Practitioners Association (GPA)
Office No. 505, Shivai -1, Near Rashtra Seva Dal, Sinhagad Road, Parvati, Pune - 411009
Phone: 020-29950535
Email: gpapune@gmail.com